Everything you wanted to know about PortaPolis — onboarding, the marketplace, credits, security and devices. If we missed yours, just ask us.
Typically under 24 hours. The guided setup wizard maps your blocks, floors, houses and gates, and our team helps with onboarding along the way.
Yes — each resident installs the PortaPolis app to receive visitor notifications and approve entries. Login is phone number + OTP, no password to remember.
Residents claim their house as owner or tenant; the owner approves who lives in their property, and family members join through invites. The occupancy record stays clean and owner-controlled.
The guard console was designed for speed and simplicity — big buttons, minimal typing, one screen per shift. Most guards are fluent in minutes.
Yes. One account can be a resident, an owner, a society admin and a verified agent at the same time — the Role Hub lets you switch roles instantly.
Every user gets free posting credits monthly. If you post more often, pay-as-you-go credit packs are available on the pricing page — and purchased credits never expire.
Yes. Every listing and requirement passes a moderation check before going live, which keeps the marketplace free of spam and fake posts.
Apply from the app with your details and operating region. Every application is reviewed by our team; approved agents get the verified badge and a region-scoped lead feed.
Unlocking a lead opens the poster's contact details and in-app chat for that listing or requirement. Exclusive unlocks additionally lock other agents out while you work the lead.
No. Conversations start in-app chat first. Your contact details are only revealed to verified agents who unlock your lead — casual browsers never see your number.
You close the listing with a short survey (was an agent involved, how it went). Closed listings leave the marketplace immediately — and you can re-list later with history preserved if plans change.
Three simple tracks: yearly subscription plans for societies, free-plus-paid posting credits for property posters, and pay-per-lead unlock packs for agents. All live prices are on the pricing page, fetched straight from the platform.
Never. One flat subscription per society, no matter how many residents.
No. Setup and onboarding are included with every society plan.
Yes — promo codes are applied at checkout in the app, and you see the discounted price before paying.
Raise a support ticket from the app and our team will review and process eligible refunds against the original order.
On Google Cloud infrastructure in India (Asia-South region). Your data does not leave the country.
Only people in your society with the right role. Guards see the gate, residents see their flat, admins see their society. Every API call is permission-checked and society-scoped server-side.
No. We never sell, share, or analyse your data for advertising. See our Privacy Policy for details.
Yes — data is encrypted in transit and at rest on Google Cloud, and sessions use short-lived, role-scoped tokens.
Modern Android phones and iPhones. The app is built natively with Kotlin Multiplatform for smooth performance on both.
A web app is in development. Today, all features are available in the Android & iOS apps.
Yes — full Material 3 theming with light and dark modes.
Raise a support ticket right inside the app — it goes to a real support console with a real team behind it. You can also email sales@portapolis.com or call +91 74270-22106.
Yes — society onboarding includes training for guards, admins and committee members.
We're a small team, but we read every message. Drop us a line and we'll respond personally within a day.